About Crisp Laundry
Crisp Laundry is a Manhattan-based wash & fold and dry cleaning business. We operate two stores — Murray Hill at 136 East 31st Street and Upper East Side at 346 East 63rd Street — and offer free pickup and delivery throughout most of Manhattan. By using our website, app, or services, you agree to these Terms.
Services we offer
- Wash & fold, priced per pound.
- Dry cleaning, priced per item.
- In-store drop-off at either of our two stores.
- Free pickup and delivery throughout most of Manhattan.
- Commercial laundry on a custom-quote basis.
- Alterations, available at select locations.
Placing an order
You can schedule pickup through our website or the Crisp app, or drop off at any store. When you place an order you confirm that the items belong to you (or that you have the right to have them cleaned), and that you've reviewed any special-care notes for delicate or high-value pieces with us in advance.
Pricing, payment, and minimums
Current pricing for every service is on our pricing page. A few specifics worth calling out:
- Wash & fold pickup and delivery has a minimum order of $50.15.
- In-store drop-off has no minimum.
- Same-day and rush services carry a surcharge.
- Payment is processed through our Cents point-of-sale system.
Your garments
Please check pockets before pickup. We are not responsible for items left in pockets — cash, jewelry, electronics, headphones, ID cards, and similar items can be damaged or lost in the wash. Let us know in advance about special-care items, dyed or unstable fabrics, and any stains you'd like us to focus on.
Liability cap for damaged or lost items: our maximum liability per item is the lesser of ten times the cleaning charge for that item or $250, unless you've declared a higher value to us in writing before we accepted the order. This is the standard limitation used across the professional cleaning industry.
Unclaimed items
We'll make a reasonable effort to reach you about completed orders. Items that aren't picked up or accepted for delivery within 90 days may be donated or disposed of.
Cancellations and rescheduling
You can cancel or reschedule a pickup for free up to 2 hours before the scheduled window. Late cancellations or no-shows may incur a trip fee of $5 to $10 to cover the driver's wasted run.
Refunds and disputes
If something isn't right with your order, tell us within 7 days of delivery. Depending on the situation we'll re-clean the item at no cost, issue a partial refund, or arrange a replacement under the liability cap above. We want to make it right — please reach out before disputing the charge with your card issuer so we have a chance to fix it.
SMS, email, and marketing communications
When you place an order, you consent to transactional messages from us — pickup confirmations, driver updates, ready-for-delivery notifications, and similar. Marketing emails and texts are opt-in and separate; you can opt out any time without affecting transactional messages. See our Privacy Policy for the full details.
Acceptable use of the website
When you use crisplaundry.com or the Crisp app, please don't:
- Use the site for any unlawful purpose.
- Interfere with or attempt to compromise the site's security.
- Scrape, copy, or republish content at scale without permission.
- Impersonate Crisp Laundry, our staff, or other customers.
Intellectual property
The Crisp Laundry name, logo, website content, and photography are owned by us. Public reviews you've written remain yours, but you grant us permission to display them on our website and marketing materials in their original form.
Third-party links and services
Our site links to third-party services (Google, Cents, app stores, review platforms, etc.). We're not responsible for the content, terms, or privacy practices of those sites — review their policies before using them.
Limitation of liability
Except for garment claims (covered in the "Your garments" section above), our total liability to you for any claim related to your order or use of our services is capped at the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages — for example, lost income, missed events, or third-party costs.
Governing law and disputes
These Terms are governed by the laws of the State of New York. Any dispute that can't be resolved informally will be brought in the state or federal courts located in New York County, New York.
Changes to these Terms
We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top of this page. Continued use of our site or services after changes means you accept the updated Terms.
Severability
If any part of these Terms is found to be unenforceable, the rest of the Terms still apply.
Contact
Questions about these Terms? Reach us at:
- Crisp Laundry
- 136 East 31st Street, New York, NY 10016
- Email: help@crisplaundry.com
- Phone: (917) 733-1504