How It Works
Choose your service type and see how simple it is.
Alterations & Tailoring
Alterations are completed by our trusted tailor partner one block from our Murray Hill store.
Simple Fixes
Buttons, basic mending, or hems where you already have your measurements — can be dropped at our Murray Hill location and we'll route them through our tailor for you.
Complex Alterations
Suits, dresses, formalwear, or anything that needs a fitting — please visit our partner tailor directly at 202 East 31st Street (one block from us). They'll measure you and handle the work in person, which saves you a trip and gets you a better result.
Pickup & Delivery
Schedule
Pick a 2-hour pickup block in the app
We Pick Up
Texts when en route & one stop away
We Clean
Washed & folded in-house
We Deliver
Typically back within 24–48 hours
Schedule
Pick a 2-hour pickup block in the app
We Pick Up
Texts when en route & one stop away
We Clean
Washed & folded in-house
We Deliver
Typically back within 24–48 hours
Crisp regular? Save 10% with recurring pickup — set it up in the app. Plus earn 5% back in Crisp Rewards on every order. Learn more about Crisp Rewards →
Schedule Your Pickup
Open the Crisp app or website and pick a 2-hour pickup block that works for you. You'll get a text confirmation.
Customize Your Preferences: Add detergent preferences, water temperature, hang-dry items, or special instructions before pickup.
We Pick Up Your Laundry
During your 2-hour block you'll get a text when the driver is en route — including how many stops are ahead of you — and another when they're one stop away. Leave the bag with your doorman, or the driver will knock at your door.
Cleaned In-House
Wash & fold is washed, dried, and folded at our own Manhattan facility.
Delivered Back to You
Typically returned within 24–48 hours. Same en-route and one-stop-away texts on the way back. Handed to your doorman or to you at the door.
What's Included
Wash & Fold includes
- Sorted by garment type
- Washed with preferred detergent
- Dried at correct temperature
- Neatly folded
- Bagged and labeled
- Delivered or ready for pickup
Optional add-ons
- Same-day express
- Separate wash
- Double Wash
- Hang dry
- White clinic treatment
- Specialty detergents (7th Generation, The Laundress, Tide, Dreft, Woolite, and more)
In-Store Drop-Off
Drop Off
Bring it to our location
We Clean
Washed & folded in-house
Ready Within a Day
Completed in 24–48 hours
Pick Up
Collect at your convenience
Drop Off
Bring it to our location
We Clean
Washed & folded in-house
Ready Within a Day
Completed in 24–48 hours
Pick Up
Collect at your convenience
Crisp regular? Save 10% with recurring pickup — set it up in the app. Plus earn 5% back in Crisp Rewards on every order. Learn more about Crisp Rewards →
Bring Your Laundry In
Walk into any of our 2 Manhattan locations. Laundry is weighed or dry cleaning counted on arrival.
Customize Your Preferences: Note detergent preferences, water temperature, hang-dry items, or special instructions at drop off.
We Get to Work
Wash & fold cleaned in-house in 24–48 hours. Dry cleaning goes to our trusted specialist partner.
You're Notified When Ready
We'll text you when your order is done.
Pick Up & Pay
Come in at your convenience and pay on the spot.
What's Included
Wash & Fold includes
- Sorted by garment type
- Washed with preferred detergent
- Dried at correct temperature
- Neatly folded
- Bagged and labeled
- Ready for pickup
Optional add-ons
- Same-day express
- Separate wash
- Double Wash
- Hang dry
- White clinic treatment
- Specialty detergents (7th Generation, The Laundress, Tide, Dreft, Woolite, and more)
Dry Cleaning
Drop Off or Schedule
In-store or with a pickup
Inspection
Garments checked & tagged
Professional Clean
Expert dry cleaning care
Ready in 3–4 Days
Collect or get it delivered
Drop Off or Schedule
In-store or with a pickup
Inspection
Garments checked & tagged
Professional Clean
Expert dry cleaning care
Ready in 3–4 Days
Collect or get it delivered
Crisp regular? Save 10% with recurring pickup — set it up in the app. Plus earn 5% back in Crisp Rewards on every order. Learn more about Crisp Rewards →
Drop Off or Pick Up
Bring items to any of our 2 Manhattan locations or have them picked up with your regular order. Garments are inspected on receipt.
Expert Care
Dry cleaning is processed by our trusted specialist partner. We inspect items in and out.
Ready in 3–4 Days
Most dry cleaning back within 3–4 business days. Specialty items (leather, fur, wedding dresses) may take longer.
Collect or Deliver
Collect at the store or have items delivered back with your next order.
What's Included
Dry Cleaning includes
- Inspection at intake and outtake
- Eco-friendly solvents where available
- Garment tagging
Specialty items
Leather, fur, and wedding dresses may take longer turnaround. We'll confirm timing at intake.
Good to Know
- Bags: send your laundry in any bag. We also sell Crisp bags, and if you don't have one we'll give you one free.
- Weight: we weigh at our facility and your order total updates in the app. Orders under 17 lb are billed at the $50.15 minimum.
- Payment: enter your card on the order form (app or website). You're charged when your order is complete, before it comes back.
- Tipping: optional. You can add one on the order form if you'd like.
- Not home? In a doorman building we hand off to the doorman. No doorman? Change your delivery window in the app to a time you'll be home.
- Delays: if anything unexpected comes up with your order, we text you.