FAQ

  • Yes. You can download our store policy here. We can also email you a copy. Any issues with orders can be emailed to info@crisplaundry.com and we'll get back to you within 24 hours.

  • The minimum for laundry is 15 lbs (smaller loads may be picked up, but you’ll be charged for 15 lbs).

    The minimum for dry clean only orders is $30.

  • Normal processing time for laundry is 24 hours. Air dry items may require an extra day or two. Please allow 5 business days for dry cleaning (not including weekends). It’s always best to check directly with the store how long they think they’ll need to get your orders ready. Basic alterations take 3-4 days.

  • You’ll receive a text message when your order is ready. You can also track the status of your order on our app.

  • All laundry is cleaned at our Midtown location. Dry cleaning is sent to our dry clean partner in Manhattan.

  • No, it’s not necessary but it should be arranged with the store the specific location and ensure our drivers have access. For doorman buildings, your laundry can be left with your doorman. We will not deliver any laundry unattended unless approved by you first.

  • No we don’t. All our alterations are currently done by Janet, our neighbor tailor down the block.

  • We provide pickup and delivery service throughout NYC. This service is free for customers within zip codes 10065, 10022, 10021, 10016, 10010, 10014 and 10012.

    Outside of these zip codes, pickup and delivery is available throughout NYC via a 3rd party such as Uber or DoorDash. Pickup and delivery fees apply.

    Pick up and delivery is available from 9am-6pm Mon-Fri and 9am-4pm on Saturdays.

  • Our pickup and delivery window is 1-hour from your requested time.

  • Call, text, email or online here!

  • Yes. We recommend bringing such items to our store locations for an inspection as some items may not be safe to clean. Typical turnaround will be 3 weeks or longer especially during the summer.

  • We will grant all of your personal laundry requests within reason. If your inquiries are complex, please call us.

  • Yes! You receive $15 credit once their orders are completed and your friends and family receive 20% off their first order. All you need to do is share your unique link or promo code with them. Your unique promo code and order link can be found in the app or you can ask us to look it up for you.